GRADE: 13

SALARY: $39,806 – $62,192

POSITION TITLE: Clerical Supervisor – Telephone Reporting (Promotional Only)

DEPARTMENT: Telephone Reporting

REPORTS TO: Administrative Assistant III – Telephone Reporting

This is a promotional only position. Only current SLMPD employees are eligible to apply.

Position Summary

Incumbents in this position are responsible for supervising clerical staff and performing a variety of administrative duties at an advanced clerical level.

FUNCTIONS OF THE JOB

Essential Functions

• Ensures the proper application of FBI and Missouri UCR NIBRS Program rules to properly classify police incident reports.
• Supervises and schedules the day-to-day operations of UCR quality assurance staff.
• Uses training and skilled judgment to interpret complex UCR NIBRS rules and standards and apply those rules and standards in the context of written police incident reports.
• Resolves issues from UCR NIBRS quality assurance staff, incident report writers, and their supervisors regarding interpretation of UCR rules and standards.
• Ensures an effective workflow that sends changes necessary for police incident reports related to UCR compliance back to report writers and their supervisors for correction.
• Facilitates structured training on UCR NIBRS rules and standards to new UCR quality assurance staff, when needed.
• Maintains performance measures on UCR quality assurance productivity.
• Completes other management functions and reports as required.
• Communicates with FBI and Missouri UCR NIBRS Program staff to address issues related to UCR rules, standards, and compliance.

QUALIFICATION REQUIREMENTS

• A high school diploma or General Educational Development (G.E.D.) certificate.
• Five years of clerical and administrative experience, which includes at least three years of experience working at an advanced clerical level. Must be proficient in the use of personal computers. OR, an equivalent combination of education, training and experience is required. 
• Minimum two years as a Clerical Coordinator or three years as a Clerk Typist is preferred.
• Some prior supervisory or lead worker experience is preferred.

Knowledge, Skills, and Abilities:

• Data Utilization: Requires the ability to perform mid-level data analysis including the ability to audit, deduce, assess, conclude and appraise. Requires discretion in determining and referencing such established criteria to define consequences and develop alternatives.  
• Human Interaction: Requires the ability to provide first line supervision to clerical support staff. Ability to persuade, convince, and train others. Ability to advise and provide interpretation regarding the application of policies, procedures and standards to specific situations.  
• Equipment, Machinery, Tools and Materials Use: Requires the ability to operate, maneuver and/or provide simple but continuous adjustment on equipment, machinery and tools such as a computer terminal, copy and fax machines, and/or materials used in performing essential functions.   
• Verbal Aptitude: Requires the ability to utilize a variety of advisory data and information such as purchase orders, statistical data, reports, statutes, procedures, guidelines and non-routine correspondence. 
• Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication, and division; calculate decimals and percentages; perform basic algebra and descriptive statistics. 
• Functional Reasoning: Requires the ability to apply principles of influence systems such as supervision, managing, leading, teaching, directing, planning, coordinating and controlling. Ability to exercise independent judgment to apply facts and principles for developing approaches and techniques to problem resolution.  
• Situational Reasoning: Requires the ability to exercise the judgment, decisiveness and creativity required in situations involving the evaluation of information against sensory, judgmental and/or subjective criteria, as opposed to criteria that are clearly measurable or verifiable. 
• Environmental Factors: Work is normally performed in an office environment under generally safe and comfortable conditions where exposure to irate individuals poses a very limited risk of injury. 
• Physical Requirements: Tasks involve the ability to exert light physical effort in sedentary to light work. Tasks may involve extended periods of time at a keyboard or workstation. 
• Sensory Requirements: Requires the ability to recognize and identify individual characteristics of colors, shapes, and sounds associated with job-related objects, materials and tasks.

Working Environment:

• Normal office environment with attending outside functions when required.

Machines, Tools, Equipment and Work Aids: 

• Personal Computer
• Telephone
• Cell Phone
• Copier/Fax Machine/Scanner
• Vehicle
• Voice Logging Recorder

PHYSICAL/VISUAL ACTIVITIES OR DEMANDS

While performing the duties of this job, the employee is regularly required to sit, reach, grasp, talk, and hear.

This position requires clarity of vision at 20 inches or less and the ability to bring objects into sharp focus, while reading from a computer screen.

The job has light physical demand (primarily sedentary) requiring the employee to exert negligible force frequently to lift, carry, push, pull or otherwise move objects in the normal course of routine office activities.

The St. Louis Metropolitan Police Department is an Equal Opportunity Employer.

The job description does not necessarily contain all of the actual or essential duties of this position.  All job offers are contingent upon passing a medical evaluation/drug screen and criminal background check.

Certain job functions described herein may be subject to possible modification in accordance with applicable state and federal laws.  

“Commonly associated” is not intended to mean always or only. There are different experiences that suggest other ways or circumstances where reasonable changes or accommodations are appropriate.